Eligibility
Most physical items may qualify for a refund within 30 days of delivery unless the listing states otherwise. Digital goods, personalized items, and perishable goods may be non-refundable.
Physical goods — refunds only
Zabrali processes refund requests on-platform. We do not provide return labels, track inbound shipments, or manage merchandise return logistics. If you and the seller agree that an item should be sent back, arrange shipping and timing directly with the seller outside of Zabrali.
Starting a refund request
Sign in, open the order, and choose "Request refund." Guest buyers can use the link in their order confirmation email. Provide photos or details when requested.
Digital goods
Downloadable products may not be eligible for return once delivered unless corrupted, misdescribed, or not provided. Contact support if access fails.
Refund timing
Approved refunds return to your original payment method. Banks and card issuers typically post credits within 5–10 business days after approval.
Seller responsibilities
Sellers must respond promptly and honor stated refund windows and product condition requirements. Zabrali may step in when sellers are unresponsive.